Return Policy
Greetings from JadiandButy! We're your go-to destination for top-tier Natural Ayurveda products, and we're here to ensure your shopping experience is not only satisfying but hassle-free. Dive into our return policy to understand how we manage product returns with utmost ease and convenience.
1. Eligibility for Returns
You can return your products in the following situations
a. Damaged or Defective Products
Received a product that's less than perfect, whether it's damaged, defective, or not what you ordered? Reach out to our customer support team within **7 days** of receiving the item. We'll take care of the rest - either with a replacement or a full refund, including shipping fees.
b. Product Not Delivered
If your order is missing in action and doesn't make it to your doorstep within the estimated delivery timeframe, let us know. We'll investigate the situation and give you the choice of a full refund or a fresh order.
2. Return Process
To initiate a return, follow these simple steps
- Contact our customer support team through the contact information provided on our website or the customer support portal.
- Share your order number, a brief description of the issue, and include relevant photos if the product is damaged or defective.
- Our team will quickly review your request, and if eligible, we'll provide you with clear instructions on how to proceed with the return.
3. Return Options
Based on your situation, we offer these return choices
a. Full Refund - If your product is confirmed as damaged, defective, or not delivered, we'll provide a full refund, covering the product price and any applicable shipping fees.
b. Replacement - In case of damaged or defective products, you can opt for a replacement of the same item, subject to availability.
4. Return Timelines
Once the return process is initiated, please allow for the following timeframes
- Credit/Debit Card Payments -Refunds to your card typically show up within 5-10 business days, depending on your bank's processing times.
5. Non-Returnable Situations
There are a few situations where returns aren't available
a. Change of Mind -If you change your mind about a product, we don't accept returns. We recommend making your selections carefully.
b. Personal Allergies or Reactions -In the event of allergic reactions or adverse effects from using our products, we cannot accept returns. We advise reviewing product ingredients before purchase and conducting a patch test.
6. Contact Us
Should you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team. You can find the contact information on our website.
At JadiandButy, we're committed to delivering the highest-quality Natural Ayurveda products while ensuring your utmost satisfaction. Your trust and contentment are our top priorities.
Thank you for choosing JadiandButy!
